Refund policy

Refund Policy

We want you to be happy with your order. Please review our policy below.

Damages, Defects & Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us at podo.store99@gmail.com within 3 days of delivery, along with a photo or video of the issue, so we can resolve it quickly.

Change of Mind Returns (30-day policy)
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused and in its original condition. Contact us at podo.store99@gmail.com to start the process. In some cases, we may not require the item to be shipped back — we'll advise you during the return process.

Hygiene & Personal Care Items
For hygiene reasons, items that come into direct contact with skin (such as gel compresses or massage attachments) cannot be returned once opened or used, unless defective.

Refunds
Once your return is approved, we will process your refund within 14 business days to your original payment method.

Questions
Contact us anytime at podo.store99@gmail.com.